Customer Complain Redressal
Customer Complaints Management Solution provides a single unified Case Management based framework that can help in capturing, recording, tracking, escalation and resolution of complaints across the organization. It helps in facilitating collaboration between departments while providing a single view of individual cases for efficient decision making and prompt action. The Case workers get contextual information and insights on related cases at the right time which helps in fast tracking the resolution process.
- Notifications: Create business rules to notify the appropriate person or group(s) each time a new complaint is received
- Confirmations: If desired, the system can send a confirmation email to the customer or employee who logged the complaint
- Assignments: Create business rules to automatically assign cases and notify the assignee or manually assign cases and notify the assignee
- Reminders: Set task or action due dates with reminders
- Closure Notices: Create business rules to notify individuals or groups of case closure